Sensible Home Care Inc. (“Sensible Home Care”, “Company”, “us”, “our”, etc.) respects your privacy and is committed to protecting it by complying with this Privacy Policy (the “Policy”). This Policy forms part of our Terms and Conditions with you and is incorporated by reference within said Terms and Conditions. This Policy applies both to all our users (clients and customers) (“you”, “your”, etc.).

This Policy describes:

  • How we collect, use, disclose, and protect the personal information of users of our Services through our website and in contact with our Company’s personnel;
  • The types of information we may collect from you or that you may provide when you visit our website or access and engaging our Services;
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using our Site and engaging our Services, you consent to the use of your personal information (“Personal Information”) as described herein. Except as set forth in this Policy, your Personal Information will not be used for any other purpose without your consent. Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is to not use our services. By continuing to access our services, you are indicating that you accept, understand, and consent to the practices described in this Policy, and as may be amended from time to time. It is your responsibility to periodically check this Policy as it may change from time to time. Your continued use in the face of such changes evidences your continued consent to it. If you withdraw your consent at any time, please inform us of such in writing, but this shall result in your inability to use our services.

We do not knowingly collect information from minors (natural persons under the age of 18) in connection with our services. Our services are not directed at minors, but only for adult persons in the age of majority in Ontario, Canada. If you believe that we may have inadvertently collected information from a minor, please contact us so that we may take appropriate steps to remedy the situation.

Our services may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third-party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We encourage you to read the privacy policy of every website that you visit.

Information we collect about you

When you use our services, we collect different information on or about you (“Personal Information”). This includes:

Identifiers: Information that identifies you directly such as your name, mailing address, birth date, gender, telephone number, credit card information, other billing information, country of residence, internet protocol (IP) address used to connect your computer to the internet, user preferences, username or other similar identifier, billing and account information, and any other identifier we may use to contact you.

Commercial Information: Information about your purchases or use of our services which includes but is not limited to your interactions with our Service Providers, your purchase or order history, your bookings history, your user habits and preferences, and other such information related to your use of our services.

Technical Information: This includes your login info, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Site, and usage details.

Profile Information: This includes your username, age, e-mail address and/or telephone number, and the information you disclose in your customer profile.

Non-personal Demographic Information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, geographical location, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature or to report our product impact on an aggregate basis.

Financial Information: Information regarding your payment methods and bank account information, where applicable.

User Generated Content: Information you share with us or post through our Site, if any.

Service Provider Information: As Service Providers are required to submit applications to us to sign up to provide services on our Site, they are required to submit certain verification information to allow us to verify their identity and background. This includes but is not limited to a copy of the Service Provider’s photo identification, their address details, application details, criminal record background information, phone number and bank account information.

We collect the above information from different sources such as when you create an account with us or otherwise use or access our Services. Other times, we collect information from third parties. There are generally three ways we collect information:

1. Information you give us: When you sign up for our Services as a customer or as a Service Provider, we will typically collect some personal information from you.

2. Information automatically collected: We may use technologies such as cookies, web beacons, or similar tracking technologies to automatically or passively collect certain information about visitors to our website and those interacting with our emails and, possibly, online advertisements, and to allow us to keep track of analytics and certain statistical information, which enables us to improve our services. You may have options to change your browser settings to choose how we can collect some of this information.

How we use the information

We use identifiers, commercial information, online activity, geolocation information, user-generated content, and financial information we collect for a variety of business purposes, as discussed below.

We are committed to protecting and maintaining the privacy of your information and will process your data only in accordance with a lawful basis under applicable data protection laws, such as if:

  • We need to process your information to provide you with the services you request from us and the Service Providers;
  • You have consented to such processing;
  • We have a legitimate interest for processing your data – e.g., for fraud prevention; network and information systems security; data analytics; enhancing, modifying or improving our services; identifying user trends and behaviours, determining the effectiveness of promotional campaigns; and personalization of the service using data to make it easier for you to use our services; and/or,
  • We are required to do so by law such as in the case of a criminal or civil court proceeding.

We may use your information for a variety business purposes, including but not limited to:

  • Fulfilling your purchases;
  • Responding to your requests or other forms of customer service;
  • Improving our services or developing new ones; and/or,
  • Security or fraud prevention

We may also use your information for a variety of commercial purposes, including but not limited to:

  • Contacting you with offers or promotions;
  • Marketing and advertising;
  • For analytical and demographic purposes;
  • As otherwise described in this Policy or in the Terms and Conditions.

Service Providers and Your Privacy

The Service Providers that provide the Services are independent contractors and are not employed by us. We contractually require that service providers protect the privacy of your personal information to the extent that they come into contact with it (such as your name, address, etc.). You are responsible to take care of your own Personal Information and privacy in relation to service providers and should never disclose to them any financial information or other such Personal Information other than as is absolutely necessary to facilitate the provision of the cleaning services. You are solely responsible to ensure this and we bear absolutely no liability should you share any Personal Information with service providers besides that which is absolutely necessary to facilitate the provision of the services.

Data Security and Retention

The security of your Personal Information is very important to us. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us through our website, or any other method via which you may share with us Personal Information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings contained on the Site.

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements. Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or without your consent.

Accessing and correcting your personal information

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an e-mail at [e-mail address ] to request access to, correct, or to delete any Personal Information that you have provided us.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you are concerned about our response or would like to correct the information provided, you may contact us by sending us an e-mail stating your concern to [e-mail address ].

How we secure your information

We are committed to handling your Personal Information with high standards of information security. We maintain physical, electronic, and procedural safeguards to protect your non-public Personal Information both during transmission and once we receive it, such as SSL encryption. No method of transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Third party content, links, plug-ins, licensed software

Our Site may include links to and may utilize third-party websites, plug-ins, services, social networks, or applications. Accessing such third-party websites, plug-ins, or services through our site may allow said third-party companies to collect or share data about you. If you follow a link to a third-party site, platform, etc., or use a third-party company’s platform, you are taking full responsibility for the consequences that may befall you. You are responsible for reading the terms and conditions and privacy policies of each third-party company or platform you interact with and we do not accept any responsibility or liability for such third-party companies.

Withdrawing your consent

You may have the legal right to withdraw your consent to our Terms and Conditions and our Privacy Policy. To do so, please contact us at [e-mail address ]. If you do withdraw your consent, you may not be able to continue using the Site.

Contact Information and Challenging Compliance

We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact us at [email]. We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this Policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.

Last Updated: 5th of February 2023